Scammers often call or show pop ups claiming your computer has a virus. Legitimate companies do not contact you this way.
Never give remote access, payment, or passwords to an unexpected caller. Close the browser, and if you already shared access, disconnect from the internet and contact a trusted technician.
Pin Tip
Report tech support scams to the Federal Trade Commission.
Before You Start
Back up important files before making changes, write down any error messages, and restart the device once to see if the problem clears. These simple steps solve many issues and give a technician useful information if you need help.
When to Call a Professional
If a repair involves opening a laptop, replacing parts, or recovering important data, a trusted local technician can save time and prevent costly mistakes. Ask for a written estimate before work begins.
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